Refund & Cancellation Policy

Effective Date: 17 May 2025  |  Last Updated: 1 September 2025

1. Scope and Acceptance

This policy governs all purchases—one‑time, subscription, promotional, or otherwise—made through Raising The Bar App Ltd. (the “Company,” “we,” “our,” or “us”). By completing a purchase you acknowledge that you have read, understood, and agreed to the terms below, which form a binding legal agreement in addition to our Terms of Service.

2. Money-Back Guarantee (where advertised)

A Money-Back Guarantee applies only when expressly stated at checkout. To qualify for a full refund, all of the following requirements must be met:

“Transaction date” is the date/time shown on your receipt/statement (UTC).

• A written request is emailed to info@raisingthebarapp.com within 33 calendar days of the transaction date.
• You have used the platform for a minimum of 30 consecutive days and can provide verifiable proof of meaningful engagement, including all of:
  • ≥ 20 unique workouts completed with logged sets, reps, and weights;
  • ≥ 50 meals logged or swapped in the nutrition tracker;
  • An unbroken activity streak of ≥ 21 days visible in your account history;
  • Upon request, screen recordings and/or screenshots demonstrating live interaction with program features (we may corroborate against IP/device/server analytics).
• The request includes a clear, honest reason for dissatisfaction. Fabricated, back-dated, or otherwise fraudulent evidence immediately voids eligibility.
• If you encounter any access or functionality issues, you must report them to us during the guarantee period and provide basic details (e.g., screenshot or screen recordings). We will investigate using our system logs and error telemetry. If our logs confirm normal service and no reproducible fault is found, such issues will not qualify for a refund.
• Only one Money-Back Guarantee claim is permitted per customer (household/device) within any 12-month period.
• Your account must be in good standing with no overdue or unpaid balances at the time your refund is assessed.

Refund determinations are made at our sole discretion and communicated within 14 business days of receiving a complete request. Our decision is final.This does not affect your statutory rights.

Approved refunds are returned to the original payment method only. Processing times vary by provider, but we aim to issue approved refunds within 5–10 business days of approval.

3. Subscription Billing & Cancellations

Subscriptions are billed in advance on a monthly basis and renew automatically until cancelled. By subscribing, you agree to the following cancellation terms:

• Cancellations schedule your subscription to end at the next renewal date. You’ll continue to have full access until the end of your current billing cycle, and no further charges will occur after that point.
• No pro-rated refunds are provided for partial-month usage.
• Charges already processed are final and non-refundable except as required by law or where the Money-Back Guarantee (Section 2) applies.

4. Non‑Refundable & Non‑Transferable Purchases

Unless explicitly covered by Section 2 or mandated by law, all sales are deemed FINAL. This includes but is not limited to:

• Change‑of‑mind, perceived lack of results, or personal preference.
• Failure to engage with the program or use the service as intended.
• Promotional, discounted, or bonus add‑on items.

5. EU / UK Statutory Withdrawal Rights

If you are a consumer residing in the UK or EU, you may have the right under the Consumer Contracts Regulations 2013 / Directive 2011/83/EU to withdraw from a digital‑content contract within 14 days of purchase unless you have begun downloading, streaming, or otherwise accessing the paid features. By logging in or commencing your program you expressly waive this withdrawal right.

To exercise the right (prior to access), email info@raisingthebarapp.com with your order details and an unequivocal statement of withdrawal.

6. How to Submit a Refund Request

Email info@raisingthebarapp.com with:

1. Full name and purchase email address;
2. Evidence required under Section 2 (if claiming the Money‑Back Guarantee);
3. A concise explanation of your request.
4. Attach any relevant screenshots, usage logs, or screen recordings that support your claim.

We may request additional documentation at any stage. Failure to respond within 7 days will result in automatic denial.

7. Abuse & Fraud Prevention

The Company maintains a zero‑tolerance policy for charge‑back fraud, duplicate refund claims, or misuse of promotional offers. We reserve the right to:

• Deactivate or permanently ban accounts engaged in fraudulent activity;
• Report charge‑back abuse to credit‑reference agencies and payment processors;
• Pursue civil or criminal remedies permitted by law.

8. Changes to This Policy

We may update this policy from time to time. Material changes become effective upon posting the revised policy to this page. Continued use of the platform after changes constitutes acceptance of the new terms.

9. Contact Us

Questions about this policy? Email us at info@raisingthebarapp.com or write to: Raising The Bar App Ltd., 71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By completing a purchase you confirm that you have read, understood, and irrevocably agree to be bound by this Refund & Cancellation Policy.